The rated capacity is often shown as a range because elevator models can be configured to support different weights based on shaft size, motor power, and intended use. For example, the same elevator model might support 320–450 kg depending on how it’s set up. Showing a range helps customers understand the flexibility of the design while highlighting the safe working load under various configurations.

A 2:1 traction ratio means the elevator car moves half the distance of the rope movement. So if the hoisting rope is pulled 2 meters, the car moves 1 meter. This setup is commonly used in low- to mid-rise elevators to reduce motor size and improve energy efficiency while still achieving smooth operation.

Pit depth refers to the vertical distance between the lowest landing level and the bottom of the elevator shaft. It’s crucial for safety and performance, as it provides space for shock absorbers and maintenance clearance when the car is at its lowest point. A proper pit depth ensures the elevator meets safety codes, allows for smooth stopping, and protects service personnel.

Yes. Every Canny residential elevator meets or exceeds the relevant NZ building standards, including safety, accessibility, and structural requirements.

Yes — residential lifts usually require building consent. We assist with the entire consent process to ensure everything meets council requirements.

Standard safety features include motion sensors between doors, automatic emergency lighting, overspeed protection, UPS backup, and door interlocks.

Absolutely. Our elevators are ideal for up to 4 stops and fit comfortably in most townhouses or multi-level homes.

A certified lift inspector or engineer will issue a final sign-off upon installation, in compliance with local building and electrical codes.

Typically, the full process — from consultation to installation — 9 weeks depending on customisation and consent timelines. Please allow up to 40 days for manufacturing also.  

We’ll need a power supply, structural support for the shaft, and enough clearance for the elevator. We can provide an obligation-free full site audit as part of the process.

Yes. Our certified installation teams operate NZ-wide, ensuring expert setup regardless of your location. We can even do installations in rural areas

All Canny residential lifts come with a standard 1-year warranty, covering parts, labour, and servicing, with extended options up to 5-year.

We offer ongoing service packages to keep your lift in optimal condition. Preventative maintenance is recommended once or twice a year.

Yes! We offer a wide range of cabin finishes, flooring options, control panels, and glass or solid walls to suit your home’s interior design.

Absolutely. We can design lifts with wider doors, deeper cabins, and controls positioned for accessibility — all meeting NZ mobility standards.

Yes. Our Panoramic Series features stunning glass walls that create an open, architectural look while maintaining full safety.

We offer options like touch screen controls, voice prompts, and remote diagnostics. Let us know what you’re after — we’ll tailor it to you.

Choose from swing doors, sliding doors, or automatic doors — with multiple finishes, colours, and handles to match your décor.

Pricing varies based on model, size, finishes, and installation complexity. As a rough guide, prices start from $50,000 NZD including installation. 

Key cost drivers include the number of floors, lift size, finishes, shaft construction, consent complexity, and whether it’s a new build or retrofit.

Yes — we can connect you with finance partners who offer home improvement loans with flexible terms for residential elevators.

Definitely. Adding an elevator enhances both accessibility and appeal — especially to aging homeowners or buyers planning for future-proof living.

No — our consultations and quotes are 100% free, with no obligation. It’s the first step to seeing if a Canny elevator is right for your home.